“Why am I being charged?”

Although many of's sites are free to access, a fee will be required to upgrade your membership to access any of our premium subscription services. 

Feel free to visit the Membership page of your site to browse all upgrade and VIP options available for your membership. 

At any point if you wish to cancel your premium membership upgrade, please navigate to the membership section of the site and follow the cancellation steps. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

In order to discontinue any mobile billing payments, just text STOP to 89595. 


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Is this on your statement?'s sites can occasionally be classified as 'being of sensitive nature', which can cause some specific banks to perform routine background checks before processing your payment. You may need to contact them to verify this and continue with your upgrade. is operated by HubPeople Ireland Limited.
The Greenway, Block C Ardilaun Court, 112-114 St. Stephen’s Green, Dublin 2

The premium and professional sites and services that we provide here at allow a growing community of members to meet, match and message one another, so as to explore romance, relationships and more.

Live Support ChatCall Us +35315740267Contact our team

Submit a query to our team

As you have recently chosen to upgrade your membership on one of's sites, you have been charged a fee to process this upgrade. 

"Why does my bank statement have a charge for"

To locate your original subscription site, please provide us with the account details that you signed up with.